Time Warner Cable is suffering a massive nationwide service outage [updated]

Apparently tired of seeing Comcast hog all the bad publicity this past month, would-be merger partner Time Warner Cable has leapt back into the spotlight by delivering a nationwide Internet service outage. As Business Insider reports, TWC customers are complaining that their Internet service is down from coast to coast and an outage map posted on Twitter seems to show that this outage affects just about every customer in TWC’s footprint.

To make matters worse, TWC’s website is completely down as well and phone calls to the company are yielding nothing but busy signals. There’s been no word yet on what’s causing the outage or when you can expect it to get fixed but we’ll be sure to post details from the company when we get them.

And if you’re a frustrated TWC customer, don’t worry — all of these kinds of problems will be fixed once TWC merges with Comcast, which has an absolutely stellar track record when it comes to customer service.

UPDATE: TWC has just sent out a message saying that it’s working as quickly as possible to restore service in all affected areas and that it doesn’t have an estimated time for when all services will be back online.

Time Warner Cable also offered the following explanation for the outage: “At 4:30 a.m. ET this morning during our routine network maintenance, an issue with our Internet backbone created disruption with our Internet & On Demand services. As of 6 a.m. ET services were largely restored as updates continue to bring all customers back online.”

SOURCE:

BUSINESS INSIDER